100% Money Back Guarantee
At weDocs.co, we believe in the value and effectiveness of our products, and we want you to be delighted with your purchase. To ensure that you can make an informed decision, we offer various resources such as live demos, articles, tutorials, documentation, product interface images, detailed descriptions, feature lists, videos, access to social media channels, and hundreds of customer reviews.
We would appreciate your feedback during the refund on how we can improve. At weDocs.co, we strive to provide the best user experience and empower individuals and enterprises through our WordPress plugins and themes. Our products are designed to deliver the latest development trends and best practices, and we cater to businesses of all sizes. We exist to enhance the web experience with WordPress.
Our ultimate goal is to support your journey towards enduring transformation and success with our products. We provide an array of resources to empower you in making an informed purchase decision. We have plenty of resources to help you learn about our products, such as demos, articles, tutorials, documentation, images, descriptions, feature lists, videos, social media, and customer reviews.
14 Days Money Back Guarantee – Risk-Free Purchase It’s straightforward!
We are confident that you will love our products and find them beneficial to your business. However, we understand that sometimes things may not work out as expected. Therefore, we proudly offer a 14-days no question asked 100% money-back guarantee period (If you’re buying the Professional version of weDocs, we offer 30-day no questions asked, 100% money-back guarantee). If, within 14 days of your original purchase, our product does not meet your expectations or causes any issues, we will gladly provide a full 100% refund.
Refund Eligibility
Refunds are applicable only within 14 days of the purchase date. We are unable to process refunds after this time frame.
- For claims on product bugs or malfunctioning, we will do our best to resolve the issue for you first before resorting to a refund.
- We reserve the right to refuse refunds to clients who act in bad faith or misuse our services.
Please note that our refund policy does not apply to products purchased at a discounted price or during promotional campaigns. We do not offer refunds for product upgrades, renewals, or customizations.
In such cases, the decision of weDocs.co is final.
Resolving Product Issues
If you encounter any product bugs or malfunctions, we recommend reporting to our Technical Support Team by creating a ticket before considering a refund. The team will work diligently to resolve the issue. We aim to provide you with the best experience possible and value your feedback on how we can improve.
Policy for Automatic Payments
To ensure that our products remain up-to-date and continuously improved, we require subscriptions to be renewed annually for products such as Dokan Multivendor Pro, WP Project Manager Pro, WP User Frontend Pro, weDocs, and specific extensions. However, the decision to renew your subscription is up to you. We, however, recommend renewing your subscription so that you can receive the latest updates to our products.
Please note that a valid subscription is required to receive updates.
If a parent plugin is expired-
- You won’t be able to download any product from the dashboard.
- All the extensions of the parent plugin will be disabled from the download section.
- You will have to renew the parent plugin for modules that come with different packages. All the updates of the modules come through the parent plugin, so you won’t be able to download any updates without the parent plugin.
Please note when you purchase any product through Credit/Debit cards or PayPal, you permit renewals by default. It is up to you to allow the settings or turn off the auto-renewal.
If you do not cancel automatic payments from your account, it will –
- Renew the product subscription after one year.
- Charge your account automatically.
- We do not refund auto-renewal payments for any product.
So, please make sure to cancel automatic payment while purchasing if you don’t want to renew your license after one year.
Customer Support and Refund Requests
Our expert team is always here to assist you. If you meet the refund criteria, you can request your refund through our contact form. We will handle your request promptly and with the utmost attention to provide the best assistance possible.
At weDocs.co, we are dedicated to empowering individuals and enterprises with robust WordPress solutions, and we thank you for choosing our products to enhance your web experience.
Non-Refundable Scenarios:
The following scenarios are considered non-refundable:
- Unauthorized Use or Licensing Violations: Refunds will not be granted if the products is found to have been used in violation of the end-user license agreement (EULA) or if there is evidence of unauthorized use.
- Expired Timeframe: Refunds will not be issued for requests made after the 14-day timeframe has elapsed from the original purchase date. The customer is responsible for initiating a refund request within the eligible period.
- Purchase from an Unauthorized Website: If you purchase weDocs from unauthorized websites, we cannot take responsibility for processing refunds, as we do not receive the payment.
Refund Process
To initiate a refund request, please follow these steps:
- Contact Customer Support: Reach out to our customer support team at [email protected] with your refund request, providing details about the reason for the refund and your purchase information.
- Refund Duration: Once we receive your request, the concerned team will review it promptly and process your refund. The refund will be processed within two business days if it is eligible.
- Refund Method: Refunds will be issued using the original payment method.
Acceptance of the Refund Policy
By placing an order for our products, you acknowledge that you have read and fully understand our refund policy and agree to its terms and conditions. If, for any reason, you do not agree with our approach, we kindly ask that you refrain from making a purchase.
Updates to the Policy
This Refund Policy may be updated or revised from time to time. Any changes will be communicated through our website or other appropriate channels. Customers are encouraged to review the policy periodically.
Contact Us
If you have any questions or need assistance, please don’t hesitate to contact our customer support team. We are here to ensure your satisfaction with our products. You can also send email to support[at]wedevs.com
Thank you for choosing weDocs, and we appreciate your trust in our products.
