Is Your Knowledge Base Ready To Survive the Holiday Rush?

Is your knowledge base ready to survive the holiday rush

The holiday season brings joy for customers, but for support teams, it often means long hours and extra stress. As sales spike, so do customer queries. In fact, studies show that customer support requests can increase by 70–80% during peak holiday periods. Shoppers want fast, reliable answers, and they don’t want to wait. At the … Read more